Higher Ed Webs

Best Practices in Online Student Services

Best Practices in Online Student Services Web Conference :: March 9, 2005: 1:00 -3:00 P.M. EST

Overview:
The goal of successfully delivering online student services has proven elusive for many institutions. Some organizations, however, have designed and deployed the necessary changes.

Join us on an online tour to discover best practices of essential student services as well as non-essential, yet desirable services.

Who Should Attend:
This session will be most valuable for those interested in a survey of best practices from peer institutions, including student services professionals, communications and web managers, enrollment managers, academic deans, information technology officers and anyone interested in the delivery of student services using the web.

Program Agenda:
Best Practices in Online Student Services
March 9, 2005 :: 1:00 -3:00 P.M. EST

Institutions must make all on-campus student services available online so students can conduct all of their business remotely. The presentation includes best practices in the following online services:

* Registration
* Grades
* Unofficial transcripts and transcript ordering
* Financial aid application, processing, and notification
* Notification and delivery of student bills, payments, and refunds
* Library services
* Book buying and buy-back
* Sale of computer software and hardware
* Progress toward degree audits
* Interactive class schedule
* Detailed course syllabi
* Interactive university bulletin
* Graduation application, processing, and notification
* Disability services
* 24-hour computer help desk
* Live online technical assistance
* Voicemail on all staff phones
* All forms available online in printable and submittable formats
* Electronic work flow (e-signatures)
* Online student union
* Admissions application, processing, and notification
* Transfer credit application, processing, and no"

posted by Paul N. @ 2:31 PM